Returns Not Accepted For the safety of all our customers, we are unable to accept returns on any of our products. Once your order has been shipped, it is considered final. As all of our items are made with care and crafted in small batches, we ask that you double-check your order before checkout. If you receive an incorrect or defective item, please reach out to us within 48 hours so we can resolve the issue.
2. Refund
At Kalouhairitage, we do not offer refunds on any cosmetic or personal care products. All purchases are final due to the handmade and hygienic nature of our items. We are committed to customer satisfaction—if your order arrives damaged, we do not accept returns or exchanges once a product has been opened or used. Please make sure to review your order carefully before completing your purchase. If there is an issue with your order, contact us within 48 hours of delivery.
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [ 718) 883-9855 or (774) 226-8378. If the item is out of stock, we will issue a refund instead.
The following items are not eligible for a return or refund:
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Send an email to [Info@kalouhairitage.com] with your order number, a clear photo of the item, and a brief description of the issue. We will review your request and do our best to resolve the situation promptly, either through a replacement or store credit if eligible.
Kalouhairitage reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page. We encourage customers to review our policies regularly to stay informed. Your continued use of our website signifies your acceptance of any changes made.
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